A book for Novices by a journalist with insight and suggested exercise . The book would help those who have little idea about Call Center functions. It  covers everything, it has been projected in a very simple manner and is very capturing! if a person wants to learn something in particular ,he or she  can quickly go to that chapter. A Book that helps  call center agents to be on the right track.

An Ex- Xaverian  and a journalist by choice Anwer Kamal Siddique has had a background of writing in various  National dailies and prominent Magazines .For the last five years he has doing research and training students for Call Center and Spoken English .He is also coming up with some documentaries on Calcutta besides two other books  titled ,” Gaining success in Digital Photography “ and  a short novel “The other Calcutta”.